Shipping policy

Where we ship

Shipping eligibility depends on the product, destination, and applicable law. We do not ship every product to every location. Availability at checkout does not replace your responsibility to follow local law, and we may cancel an order that cannot be lawfully or responsibly fulfilled.

Do not use a mail forwarder, reshipper, false address, or other method to avoid a product or destination restriction. Orders connected to an attempted restriction bypass may be canceled and refunded.

Verification before shipment

Orders are reviewed for payment, inventory, age, identity, product, and destination eligibility. Adult signature, government-issued identification, or another verification step may be required. An order may be held or canceled if required information is incomplete or cannot be verified.

Processing and delivery estimates

Any processing or delivery estimate shown at checkout is an estimate, not a guarantee, unless we clearly state otherwise. Carrier conditions, weather, holidays, verification, and destination restrictions may affect timing.

If we cannot ship within the time stated at checkout or otherwise promised, we will provide a delay notice and a choice to consent to the revised timing or cancel for a refund when applicable law requires it.

Address accuracy

Review your name, email, phone, and delivery address before submitting an order. Contact support@zookdaf.com promptly if something is wrong. We cannot promise an address can be changed after an order enters fulfillment, and we will not reroute an order to bypass an eligibility restriction.

Delivery and carrier issues

Tracking is provided when available. A carrier scan may not mean the package has reached you personally. If tracking stalls, a package arrives damaged, or an order appears lost, contact support@zookdaf.com or 888-405-8911 with the order number, delivery address, and photos when relevant. We will review the carrier record and available remedies.

Refused, returned, or undeliverable packages

Packages may be returned because of an incorrect address, failed age or identity verification, refusal, carrier limits, or repeated delivery attempts. Refund or reshipment eligibility depends on the reason, product condition, applicable law, and our Refund Policy. Shipping charges may be nonrefundable where law permits.