Refund policy

RETURN ELIGIBILITY

 

Because Zook'd AF products are consumable adult-use products, opened, used, unsealed, or altered items cannot be returned. Unopened items in their original sealed packaging may be eligible for return when a request is made within 30 days of delivery.

 

STARTING A RETURN

 

Email support@zookdaf.com with your order number and the reason for the request before mailing anything. If the return is accepted, we will provide return instructions. Items sent without authorization may not be accepted.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

 

Inspect your order when it arrives. Email support@zookdaf.com promptly if an item is damaged, defective, or incorrect. Include the order number and clear photos of the product, packaging, and shipping box so we can review the issue and make it right.

 

CANCELLATIONS

 

An order may be cancelled before fulfillment begins. We may cancel or refuse an order when age, identity, payment, destination eligibility, product legality, or inventory cannot be verified. A cancelled order will be refunded to the original payment method.

 

DELAYED SHIPMENTS

 

We ship within the timeframe stated at checkout or in the order confirmation. If we cannot ship within that timeframe, we will provide the choice required by applicable law: agree to the delay or cancel for a full and prompt refund.

 

NON-RETURNABLE ITEMS

 

Opened or unsealed consumable products, gift cards, final-sale items, and products that cannot lawfully be returned are not eligible. These limits do not reduce rights that cannot be waived under applicable law.

 

REFUNDS

 

After an accepted return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method, normally within 10 business days. Your bank or card issuer may need additional time to post the credit. Original shipping charges are refunded when required by law or when the return is caused by our error.